Most businesses are familiar with CRM (Customer Relationship Management) systems and will be using them in one form or another to give them insights on their customers, their purchasing and contact preferences and helping them maintain the relationship. As social media and social networking activity steams ahead with no sign of slowing, Social CRM has [...]
Social Media doesn’t work as a silo. Nothing new there. When we talk about this, I think the assumption is from a marketing perspective and its true, Social Media Marketing rarely works unless its integrated with other marketing activity or an ongoing engagement program to fuel the initial awareness. However, the issue is wider than [...]
There are different disciplines of social media. Broadly they can be broken down into – Listening, Talking, Supporting and Innovating. I think all organizations can (and should) do the listening piece, if for nothing else than as a planning tool for future activity or simply seeing what is being said about them, their competitors and [...]
The Old Spice campaign is the latest social media case study held up as a shining light of how to conduct an integrated social program that uses all medium available to delight its audience.
The original ad launched back in Feb and was followed up by another 30 sec ad (both are embedded below for you [...]
The World Cup in South Africa has dominated the airwaves (social and traditional) for the past month and much of the recent conversation has been around the ‘ambush marketing’ tactics we have seen from non official sponsors like Nike and Pepsi and how they stole a march on their official sponsor competitors, Adidas and Coca-Cola. [...]
This is a Guest Post by Chris Hughes. Chris is Head of PR and Communications at Sine Qua Non and has extensive experience in the motorsport arena. You can follow him on Twitter @chrishughespr .
There is an increasingly common misconception about ‘social media’. It is a phenomenon that is still rather loosely interpreted [...]
The UFC ‘do’ social media as well as any sporting organization in the world. There was a good post from Greg Ferenstein at Techcrunch today explaining that, when the mainstream media were shunning the sport as being too violent or not something they wished to associate with, UFC president, Dana White turned to grass roots, [...]
Each day, more and more sports teams, organizations and athletes are launching social media programs, joining social networks and starting to jump on the social media bandwagon. The reasons are obvious – Their fans have shifted their media habits towards social platforms over official websites and want greater interaction with their team. The social tools [...]
Interesting post yesterday from econsultancy highlighting that at TechCrunch Disrupt the feeling seemed to be that media owners need to concentrate on providing access to content rather than ‘owning it’. The notion of content or brand ownership and control is looking increasingly more desperate and if we are honest…is sometimes unnecessary in terms of achieving [...]
The football and rugby seasons are drawing to a close in the UK and while some teams are battling it out for honours and trophies, there are others who will spend the summer regrouping after being relegated or underperforming during the season. Those who have been successful may be developing their marketing strategies to focus [...]
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